SHIPPING | RETURNS | FAQ'S | CONTACT US
SHIPPING | RETURNS | FAQ'S | CONTACT US
THE UPSIDE believes in a joyful, leisurely pace when it comes to sunset aperitifs, shavasana and long walks by the sea...rest assured, this cruisy approach does not apply to our shipping times.
| Shipping | Cost | Details |
| DHL Express | FREE | Orders over £150 GBP 3-5 business days from dispatch Depending on final destination and custom delays |
| DHL Express | £20 | Orders over 150 GBP 3-5 business days from dispatch Depending on final destination and custom delays |
Please note: Delivery timeframes are an estimation only and while we do our best to get your order to you on time, they may be influenced by factors beyond THE UPSIDE e.g. courier delays, weekends, public holidays or high order volumes during busy or sale periods. We thank you for your patience.
The above costs cover transportation only. We do not take responsibility for any delays and extra fees which may be incurred via customs and duties offices in other countries. Please be aware that once an order has been booked and packed, it is not possible to redirect or cancel shipments.
UK Duties & Taxes
For UK orders, the total amount you pay includes all applicable customs, duties, and taxes. There should be no additional charges on delivery. If this is not the case, please let us know and we will handle this with DHL.
SHOPPING OUTSIDE THE UK?
Are you shopping on your local THE UPSIDE site? Switch to your local store for easy returns and duties and taxes that may already be covered where you are.
FAQ's
Why haven't I received all my items from my order?
Your order is in good hands - it may simply be travelling to you in multiple packages. To fulfil your order most efficiently we send your pieces directly to you based on where the inventory is available. If your order is split across locations, you will receive seperate tracking numbers for all parcels, so keep an eye on your inbox for additional shipping notifications.
Why haven't I received any shipping updates?
Shipping notifications are sent once your order has been dispatched. If you haven't received one, we'd recommend checking your spam or junk folder as it may have landed there. If you still can't find it, please reach out to our customer care team and we'll be happy to help.
If you still can't find it, it's possible an incorrect email address was entered at checkout. Either way, please reach out to our customer care team with your order details and we'll be happy to track this down for you.
Can I make changes once I've placed my order?
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address.
What if my order contains a Pre-Order?
If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s) are ready to send.
For any further questions, please email customerservice@theupside.com or reach out via our Contact Us Form.